Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Information you provide: name, email, phone number, business name, and any details you share when booking a call, submitting a form, subscribing to our list, or contacting support.
• Usage data: pages visited, links clicked, referring URLs, device type, browser, IP address, and approximate location, collected through cookies and similar technologies.
• Marketing data: UTM parameters, ad click identifiers, and engagement events used to measure marketing performance.
• Customer data: if you become a client, information you upload to or generate inside our software (e.g., performance metrics, team data).

2. How We Use Your Information

• To respond to inquiries, schedule and conduct fit calls, and deliver our services.
• To send transactional messages (confirmations, receipts, service updates).
• To send marketing emails about salon growth resources—only if you opted in. You can unsubscribe at any time.
• To improve our website, content, and software.
• To measure ad performance and retarget visitors via Google and Meta.
• To comply with legal obligations and enforce our Terms.

3. Legal Bases (GDPR)

If you are in the EEA or UK, we process your data under one or more of these bases: your consent (e.g., marketing cookies and emails), performance of a contract (e.g., delivering services you requested), our legitimate interests (e.g., improving our services, fraud prevention), and legal obligations.

4. Cookies and Tracking

We use first- and third-party cookies and pixels for analytics and advertising, including:

• Google Analytics (Google LLC) – usage analytics.
• Meta Pixel and Conversions API (Meta Platforms, Inc.) – ad measurement and retargeting.
• Google Tag Manager / Google Ads – tag management and conversion tracking.

You can disable cookies in your browser settings. Disabling cookies may limit certain features.

5. How We Share Information

We do not sell your personal information. We share data only with:

• Service providers who help us operate the business (hosting, email, calendar scheduling, analytics, payment processing). They may only use data to perform services for us.
• Legal and safety recipients when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We keep personal information only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce our agreements. Marketing data is retained until you unsubscribe or request deletion.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent at any time (without affecting prior processing).
• Port your data to another service.
• Opt out of "sale" or "sharing" of personal information (CCPA/CPRA). We do not sell personal information.
• Lodge a complaint with your local data protection authority.

To exercise any right, email hello@salonownergrowth.com. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our services are intended for business owners 18 years or older. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA/UK). If you believe a child has provided us information, contact us and we will delete it.

10. International Transfers

We are based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the U.S. We rely on appropriate safeguards (e.g., Standard Contractual Clauses) for transfers from the EEA/UK.

11. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version with an updated "Last updated" date. Material changes will be highlighted on the site or by email.

13. Contact Us

Questions or requests? Email hello@salonownergrowth.com.